Privacy Policy

It’s Gone Dumpsters Service (“It’s Gone Dumpsters,” “we,” “us,” or “our”) operates itsgonedumpsters.com (the “Site”) and provides roll-off dumpster and dumpster trailer rental services in Fountain Valley and throughout Orange County, California. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy describes the information we collect through our Site, by phone, by text message, and in the course of providing our services; how we use and share that information; and the rights and choices available to you. By using our Site or requesting a quote, you agree to the practices described in this policy.

1. Information We Collect

Information you provide to us

We collect information you voluntarily give us when you request a quote, book a rental, or contact us. This typically includes:

• Your name
• Email address
• Phone number
• Service or delivery address and project location details
• The type of service requested (for example, a 20-yard dumpster, clean concrete, or clean dirt)
• Any message, notes, or project details you choose to share with us
• Reviews, feedback, or correspondence you send us

Information collected automatically

When you visit the Site, certain information is collected automatically by our servers and analytics tools, including:

• IP address and approximate location derived from it
• Browser type, device type, and operating system
• Pages viewed, time spent on pages, and links clicked
• The referring website or search term that brought you to our Site
• Date and time of your visit

Payment information

Deposits and rental balances are processed by our payment processors or collected directly at the time of drop-off. We do not store full payment card numbers on our servers. Any card processing is handled by third-party providers under their own security standards and privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Prepare and send you pricing, availability, and quotes
• Schedule, deliver, service, and pick up your dumpster rental
• Communicate with you about your order, including delivery windows, contract expiration, dry runs, and fees
• Process deposits, payments, and invoices
• Respond to your questions, requests, and customer service issues
• Send service updates and, where permitted, occasional promotions about our services
• Improve our Site, services, and customer experience
• Detect and prevent fraud, abuse, and misuse of our services
• Comply with legal, tax, insurance, and regulatory obligations

3. Text Message (SMS) Communications

You may choose to text us at (760) 487-4663, or provide your mobile number so that we can reach you by text about your rental. By providing your mobile number, you consent to receive text messages from It’s Gone Dumpsters relating to your quote, scheduling, delivery, pickup, and account.

• Message frequency varies based on your rental activity and the questions you send us.
• Message and data rates may apply. Your mobile carrier’s standard rates apply to messages you send and receive.
• To opt out, reply STOP to any message at any time. You will receive one confirmation message and no further texts.
• For help, reply HELP or call us at (760) 487-4663.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of purchasing any goods or services from us.

We do not share or sell mobile phone numbers or SMS consent information to third parties or affiliates for their own marketing purposes. Mobile information is used only to provide and support the services you requested, and may be shared only with vendors who help us deliver those messages on our behalf.

4. Cookies, Analytics, and Tracking Technologies

Our Site uses cookies and similar technologies to keep the Site working properly, remember your preferences, and understand how visitors use our pages. Specifically, we use:

• Essential cookies – required for core Site functionality, security, and form submissions.
• Analytics cookies – we use Google Analytics and Google Tag Manager to measure Site traffic, understand which pages and service areas visitors are interested in, and improve our content. Google may set cookies and process usage data in accordance with its own privacy policy.
• Site performance and statistics tools – our website platform records aggregate visit statistics to help us monitor performance.

Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the Site function. You can also opt out of Google Analytics measurement by installing the Google Analytics Opt-out Browser Add-on.

5. How We Share Your Information

We do not sell your personal information, and we do not rent or trade your contact details to third parties for their own marketing. We share information only in the following circumstances:

• Service providers. Companies that help us operate our business — website hosting, form and email delivery, scheduling and dispatch software, analytics, payment processing, and hauling or disposal partners — may access information only as needed to perform services for us.
• Disposal and landfill facilities. Where required, load and account details may be shared with waste facilities to complete disposal and comply with local regulations.
• Legal requirements. We may disclose information if required by law, subpoena, court order, or government request, or to protect our rights, property, safety, or that of others.
• Business transfers. If our business is sold, merged, or reorganized, customer information may transfer as part of that transaction, subject to this policy.
• With your consent. Any other sharing will be done only with your permission.

6. Third-Party Websites and Links

Our Site may link to third-party websites, review platforms, or mapping services. We do not control those sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any site you visit.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy — typically for the duration of your rental plus the period required for accounting, warranty, insurance, dispute resolution, and legal recordkeeping. Quote requests that do not result in a rental are retained for a reasonable period for follow-up, then deleted or anonymized.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, and unauthorized access — including encrypted connections on our Site and access controls on our systems. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the following rights regarding your personal information:

• Right to know what categories of personal information we have collected about you, the sources, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to access a copy of the specific pieces of personal information we hold about you.
• Right to delete personal information we have collected, subject to legal and contractual exceptions.
• Right to correct inaccurate personal information we maintain about you.
• Right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law.
• Right to limit the use of sensitive personal information. We do not collect sensitive personal information for the purpose of inferring characteristics.
• Right to non-discrimination. We will never deny service, charge a different price, or provide a lower quality of service because you exercised a privacy right.

To exercise any of these rights, email us at info@itsgonedumpsters.com or call (760) 487-4663 with the subject line “Privacy Request.” We will verify your identity using the contact information already associated with your request or rental, and will respond within the timeframes required by law. An authorized agent may submit a request on your behalf with written permission.

10. Do Not Track and Opt-Out Preference Signals

Some browsers offer a “Do Not Track” setting or a Global Privacy Control (GPC) signal. Because we do not sell or share personal information for cross-context behavioral advertising, these signals do not change how we handle your data. We honor valid opt-out preference signals where required by law.

11. Children’s Privacy

Our Site and services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be highlighted on this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, or would like to exercise a privacy right, please reach out: